Frequently Asked Questions
FAQs - Frequently Asked Questions
Which payment methods are accepted?
We accept all major debit and credit cards.
How many days does delivery take?
Standard delivery in the Republic of Cyprus takes 2-3 working days. For urgent deliveries, please get in touch with us at 96010295, and we will do our best to accommodate your request if feasible.
Can I send a gift?
Yes, you can send a gift via our website, and who wouldn’t love Soli Gin as a present? At the checkout, you simply choose the option to ship to a different address and enter the recipients’ details. We also offer gift wrapping at a fee of EUR1.00 per item, and you can send a personalised message on one of our Soli Gin gift tags; just let us know what you’d like us to write. We do not send any invoice documentation with the order when it is a gift.
Will I receive an order confirmation?
As soon as an order is placed, you will receive an email showing the details of the order and your order reference number. Please quote the order reference number if you need to contact us for any reason. Should you not receive the email, please double-check your junk folder, and if it is not there either, please email firstname.lastname@example.org.
How will I know my order has shipped?
Once the order has been dispatched, you will receive a message from Travel & Express that it is in transit.
How will I know when my order has arrived?
All of our orders are sent via Travel and Express. They will contact you as soon as the order has arrived at your local depot to collect or to confirm delivery to your home, depending on your shipping choice when placing your order.
I’m having a party and need to order a large quantity of products, what do I do?
For large volume orders, please contact us directly at 96010295 or via email at email@example.com with your requirements, and we will do our best to help with options and prices.
Can you ship outside of Cyprus?
Unfortunately, we do not currently offer this service, but we are looking into offering this facility due to increased demand. We will let you know when we can offer this service.
+ 357 960 10295