Website Terms & Conditions

These terms of use govern your use of the Soli Gin (RT MMM Spirits Ltd) website.  Please read these terms in full before you use this website.  If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

LAW and JURISDICTION

These terms of use are governed by Cypriot law.  Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of Cyprus. Persons under 18 years old are not allowed to use this Website.

​OUR DETAILS:

RT. MMM SPIRITS LTD
Corner N.I. Nikolaide Ave & Koroivou Str.
Penelope’s Palace Office 1010
8010 Paphos, Cyprus

Incorporated in Cyprus
Reg. No. HE403561
VAT No. CY10403561L

+357 960 10295 (English & Greek)
info@soligin.com

shipping & delivery

How many days does delivery take?
Standard delivery in the Republic of Cyprus takes 2-3 working days. For urgent deliveries, please get in touch with us at 96010295, and we will do our best to accommodate your request if feasible.

Can I send a gift?
Yes, you can send a gift via our website, and who wouldn’t love Soli Gin as a present? At the checkout, you choose the option to ship to a different address and enter the recipients’ details. We also offer gift wrapping at a fee of EUR1.00 per item, and you can send a personalised message on one of our Soli Gin gift tags; just let us know what you’d like us to write. We do not send any invoice documentation with the order when it is a gift.

Will I receive an order confirmation?
As soon as an order is placed, you will receive an email showing the details of the order and your order reference number. Please quote the order reference number if you need to contact us for any reason. Should you not receive the email, please double-check your junk folder, and if it is not there either, please email info@soligin.com.

How will I know my order has shipped?
Once the order has been dispatched, you will receive a message from Travel & Express that it is in transit.

How will I know when my order has arrived?
All of our orders are sent via Travel and Express. They will contact you as soon as the order has arrived at your local depot to collect or to confirm delivery to your home, depending on your shipping choice when placing your order.

I’m having a party and need to order a large number of products, what do I do?
For large volume orders, don’t hesitate to get in touch with us directly at 96010295 or via email at info@soligin.com with your requirements, and we will do our best to help with options and prices.

​complaints procedure

• Should you have any complaints, please do not hesitate to contact us at info@soligin.com.  We value our customer’s opinions and are always open to suggestions.
• Our Customer Officer is responsible for handling and resolving any customer complaints. If the issue cannot be resolved at this level, then it will be escalated to Management for the appropriate action.
• When a complaint is received, you will receive an email within 5 days informing you that we have received your complaint and it is being investigated.  We always try to resolve any complaints as soon as possible. Still, please consider that some issues may require investigation by outside sources before we can offer a solution.  Should your issue not be resolved within 28 working days, we will email you informing you of the delay and advising when we anticipate being able to complete the investigation. This should not exceed 56 days from the date of the original complaint.
• Change is ever-constant, so we do our utmost best to make sure we are always in line with current legislation.

Website Access

You do not need to register with us to use this Website.

USE OF WEBSITE

You may use this website for your own private purposes and in accordance with these terms of use. You may print and download material from this website, but you may not modify or reproduce any content without our prior written consent.

VISITOR PROVIDED MATERIAL

Any material a visitor to this Website sends or posts to this website shall be considered non-proprietary and non-confidential.  We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate, including all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website, you shall not post or send to or from this Website any material:

• for which you have not obtained all necessary consents;
• that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or is otherwise contrary to the law in Cyprus;
• which is harmful in nature, including computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

​LINKS TO AND FROM OTHER WEBSITES

Throughout this website, you may find links to third-party websites.  Providing a link to such a website does not mean we endorse that website.  If you visit any website via a link on this website you do so at your own risk.

Any party wishing to link to this website may do so provided that the conditions below are observed:

• you do not seek to imply that we are endorsing the services or products of another party unless we have agreed with this in writing;
• you do not misrepresent your relationship with this website; and
• the website from which you link to this website does not contain offensive or otherwise controversial content or content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of these clauses, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

​DISCLAIMER

Whilst we take all reasonable steps to ensure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date. **Prices are subject to change without prior warning. All material contained on this website is provided without any warranty of any kind.  You use the material on this website at your own discretion.

​EXCLUSION OF LIABILITY

We do not accept liability for any loss or damage you suffer from using this website. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of Cyprus.

• last updated 28/03/2023